I clicked on Print Test Page and another error message showed up: I clicked yes and the Add Printer Wizard showed up: I went to Device Manager to view the printer properties, but it showed the error message below: There is an update for the Windows 8.1 driver for the HP but I keep receiving error messages when I tried to install it. Now I’m not sure if any of the recent updates on my computer may have caused this problem. ) and also from the CD provided when I bought the printer. I have tried installing the printer by using the downloadable driver available on the HP page (. I tried uninstalling and reinstalling the printer several times but it still shows the same result. When I try to print any Word document, it stated that there is no printer installed, as in the image below:īelow is my printer information as retrieved from the Toolbox: However, it can scan and photocopy files. It has been working properly until a few days ago when I noticed that it cannot print any documents through from my computer (Acer Aspire P3-171 Windows 8.1). I own a HP DeskJet Ink Advantage 2135 since 2015. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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